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TranscendStore.com Privacy Policy

TranscendStore.com would like to demonstrate its commitment to your privacy. We have therefore agreed to disclose our information practices. We will never share your information, including but not limited to: email address, phone number or credit card information with any unrelated third party unless it is necessary to fulfill transactions that you have initiated.

TranscendStore.com collects information that you enter into our secure Web site. This information is normally provided when you search for merchandise, buy a product, register for a contest, or when you communicate with any of our departments such as customer service, sales, technical support, returns and exchange, webmaster, open accounts, government sales or add missing product through our website, telephone, mail or fax.

Order Entry: We request information from the user on our order form. Here a user must provide contact information (name and shipping address) along with financial information (billing address, credit card number and expiration date). This information is used for billing purposes and to fulfill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.


Site Security

This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, the information is protected both online and off-line. Your name, your personal information and especially your credit card number are NEVER stored on the Internet with our system. Once your information is entered, it is sent directly to our order processing system, which is on a server separate from the internet and encrypted.

When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. We have an SSL certificate from Thawte.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personal information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up to date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure our customers' information is protected. Finally, the servers that we store personal information on are kept in a secure environment, behind a locked door. If you have any questions about our Web security you can email us at : customerservice@transcendstore.com

CHANGES TO THIS PRIVACY NOTICE, CONDITIONS OF USE AND NOTICES This Privacy Notice and our Terms of Use will change over time and the use of information, which we gather now, is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made.


Accepted Forms of Payment

Our website can only accept payments from credit cards drawn from U.S. banks. Although Visa, MasterCard, and American Express are accepted internationally, our online store will only recognize credit cards that are issued from within the United States.


TERMS OF SALES

1. Order Processing:
(a) All orders are processed as soon as the payment method has been verified.

(b) All orders require both the billing and the shipping address verification prior to being sent to the warehouse for fulfillment.

(c) Orders approved by our credit department after 3:00 PM Pacific Time (PST) are processed the NEXT business day (Except holidays)

2. Warranties:
(a) All memory modules have a lifetime replacement warranty of manufacturers defects unless otherwise noted.

(b) No warranty by the Seller will be covered on any merchandise which has been modified or damaged by the Buyer. Merchandise that is defective due to misuse, neglect, or improper installation is not covered under the warranty. Seller is not responsible for any damages incurred to Buyer's equipment or data resulting from an improper installation.

(c) All warranties begin from the date of invoice.

(d) No Seller employee, agent, or dealer is authorized to make any modification, extension, or addition to this warranty.

3. Shipping Limitations/Delays:
(a) All shipping dates are approximate and are based upon current availability of materials and prompt receipt of all necessary information. The Seller will not be liable for any damage, loss, fault or expenses arising out of delays in shipment or other non-performance of this Agreement caused by or imposed by (1) strikes, fires, disasters, riots, etc; (2) acts of Buyer; (3) government action; or (4) any other cause or condition beyond the Seller's reasonable control in the event of any such delay or non-performance.

(b) Total ship time=Availability time + Delivery method ship time. Choosing next day or second day air does not mean Buyer's order will be delivered in 1 or 2 days from the time you place the order online.

4. Shipment:
(a) All orders are F.O.B. (Freight On Board) origin unless otherwise agreed to in writing. (b) Buyer is responsible for all reroute fees. (c) Buyer is responsible for payment for any duplicate shipment if merchandise is not returned to Seller within ten (10) days. (d) All orders may require a signature upon delivery; therefore a physical address is needed. Shipment to PO Boxes are not allowed.

5. Limitation on Liability:
IN NO EVENT SHALL SELLER BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, INCOME OR PROFITS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT INCLUDING, WITHOUT LIMITATION, BREACH OF ANY OBLIGATION IMPOSED ON SELLER HEREUNDER OR IN CONNECTION HEREWITH, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY PROGRAMS OR DATA STORED IN OR USED IN CONJUNCTION WITH ANY MERCHANDISE SOLD, THE COSTS ASSOCIATED WITH RECOVERING SUCH PROGRAMS OR DATA, OR ANY INCOMPATIBILITIES BETWEEN THE MERCHANDISE SOLD AND ANY HARDWARE OR SOFTWARE USED BY BUYER. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY EXPENSES INCURRED BY BUYER FOR ANY INSTALLATION DONE BY SOMEONE OTHER THAN SELLER. In no event shall the Seller's liability (whether under the theories of breach of contract or warranty, negligence or strict liability) exceed the purchased price paid for the goods.

6. Payment:
(a) Payment for goods purchased hereunder shall be in U.S. funds. A Twenty-Five Dollar ($25.00) minimum fee shall be charged on all returned checks.

(b) All funds received by electronic (wire) transfers are subject to no less than a Twenty-Five Dollar ($25.00) processing fee for international orders and/or a Five-dollar ($5.00) processing fee for domestic orders unless otherwise agreed to in writing.

(c) All orders and contracts are subject to approval of the Seller's credit department. The Seller may, at any time, require payment in advance or satisfactory security that invoice will be paid when due. If Buyer fails to comply with any of the terms hereof, the Seller reserves the right to withhold further deliveries or terminate the agreement of sale with oral or written notice and any unpaid amount shall thereupon become due.

(d) Buyer authorizes the Seller to offset against any amount, which the Seller owes to Buyer, any amount that Buyer owes to the Seller. Until the purchase price and all other sums due pursuant hereto are paid in full, if Buyer defaults with respect to any payments described herein, he shall pay the Seller for all costs and expenses, including legal expenses and attorney's fees, incurred by the Seller in exercising any of his rights or remedies.

(e) All unpaid balances are subject to a one point five percent (1.5%) finance charge per month if not paid within the agreed terms.

(f) Purchase orders are accepted from credit-approved organizations for corporate, educational, and government orders. Contact one of Seller's account managers for qualification and application details.

(g) Please be sure to provide billing information exactly as the bank has it on file; Failure to do so will result in delays in processing Buyer's order(s).

7. Governing Law:
The formation, interpretation and performance of this agreement shall be governed by the internal laws of the State of California, including, except to the extent that the terms and conditions of this Invoice are clearly inconsistent therewith, any applicable provisions of California's Uniform Commercial Code. To the extent that this Agreement entails delivery or performance of services, such services shall be deemed "goods" within the meaning of the Uniform Commercial Code, except when to so deem such services, as "goods" would result in an absurdity.

8. Validity:
The invalidity, in whole or in part, of any terms or conditions of this Invoice shall not affect the validity of any other terms or conditions.

9. Disputes and Attorneys' Fees:
In the event of any litigation to enforce or interpret any terms of this Agreement, the parties agree that such action will be brought in the Superior Court of the County of Orange, California (or, if the federal courts have exclusive jurisdiction over the subject matter of the dispute, in the U.S. District Court for the Southern District of California), and the parties hereby subject to the exclusive jurisdiction of said court. In no event shall the litigation of any controversy or the settlement thereof delay the performance of this Agreement. If an action is commenced to enforce payment as provided herein, Buyer agrees to pay the Seller's attorneys' fees, court costs and other costs of collection.

10. Complete Order:
This Invoice, which includes any supplemental documents attached hereto, sets forth the entire agreement, and supersedes all other oral or written provisions. THE PARTIES HEREBY AGREE THAT NO TRADE USAGE, PRIOR COURSE OF DEALING OR COURSE OF PERFORMANCE UNDER THIS AGREEMENT SHALL BE A PART OF THIS AGREEMENT OR SHALL BE USED IN THE INTERPRETATION OR CONSTRUCTION OF THIS AGREEMENT.

11. Trademarks:
All brand names are registered trademarks of their respective owners.

12. Pricing:
Because of the fast-moving nature of the personal computing industry, prices, promotions and product availability are subject to change without notice. If Buyer has ordered a product that is subject to a price increase, Seller will hold Buyer's order and inform Buyer of the increase.

13. Changes and Errors:
Seller reserves the right to make changes without notice due to market condition, manufacturer or supplier product discontinuation, or typographical, photographic or technical errors in online or print advertising. Seller reserves the right to cancel or refuse any such order whether or not the order has been confirmed and Buyer's credit card charged. NOTE: Products and packaging depicted may differ from stock availability at the time of shipment; Seller reserves the right to substitute equivalent items.

14. Order Acceptance Policy:
Buyer's receipt of order confirmation does not signify Seller's acceptance of Buyer's order, nor does it constitute confirmation of Seller's offer to sell. Seller reserves the right at any time after receipt of Buyer's order to accept or decline Buyer's order for any reason. Seller reserves the right at any time after receipt of Buyer's order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 US must obtain pre-approval with an acceptable method of payment, as established by Seller's credit and fraud avoidance department. Seller may require additional verifications or information before accepting any order.

15. Typographical Errors:
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, TranscendStore.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. TranscendStore.com shall have the right to refuse or cancel any such orders

16. Credit Card Companies and Shippers:
When you buy something from TranscendStore.com we send your credit card information, name, billing address and purchase amount to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS and Federal Express to deliver your purchase. There also may be instances in which we drop-ship orders directly to you from one of our manufacturers or suppliers. These drop-shippers are only given your name, postal address, and telephone number for the sole purpose of fulfilling your order.

We will share aggregate demographic information with our partners and advertisers. We do not sell any personal information to third party advertisers.

17. Links to third party Web sites:
This Web site contains links to other sites. Please be aware that we, Transcend Information, Inc. are not responsible for the privacy practices of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personal information. This privacy statement applies solely to information collected by this Web site.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

18. Electronic Communications:
When you visit TranscendStore.com or send e-mails to us, you are communicating with us electronically. By doing so you consent to receive communication from us electronically and we will communicate with you via e-mail. You agree that all notices, disclosures and other forms of electronic communication we provide will satisfy any legal requirements and that such communication will be in writing. If you no longer wish to receive communication from us via email you may opt-out via email at: customerservice@transcendstore.com and enter "Remove" in the subject line.

19. Marketing Communication:
Transcend Store will frequently be sending marketing communications via email. This could be newsletters, special promotions and notice of sweepstakes via email at: customerservice@transcendstore.com and enter "Remove" in the subject line.


20. International Orders:
Currently, TranscendStore.com does not ship to countries outside of the United States of America.

LOG FILES We use IP addresses to analyze trends, administer the site, track user's movement and gather broad demographic information for aggregate use. IP addresses are not linked to personal information.